Refund policy
Statement of Liability
It is the responsibility of our customers to review and understand our strict shipping and returns policies when making purchases.
Please understand we must follow the protocols listed below for all online sales through Solegoodstore.
If you have any questions regarding our shipping and returns policies, feel free to send an email to info@solegoodstore.com
Shipping Rates
- Orders over $200AUD: Free Shipping via Australia Post
- Orders under $200AUD: $25AUD for Standard Parcel Post $28.50AUD for Express Post
- International shipping is available via DHL / FEDEX
Shipping
When placing an online order through Solegoodstore all items are shipped through Australia Post. Shipping estimates are therefore provided through the Australia Post website once the shipment has left our warehouse. Please note that SGS is not responsible for items lost in transit caused by Australia post - we do offer insurance with shipping at checkout to fully cover you if your parcel is lost.
Shipping Within Australia
Shipping within Australia through Solegoodstore Solegoodstore is completed through Australia Post.
Delivery Times:
- Standard Domestic Shipping is 3 - 6 business days (except WA which could take up to 7 business days).
- Express Domestic Shipping is 1 - 5 business days (except WA which could take up to 5 business days)
- Same Day Delivery is within 24 hours between Mon to Fri for orders made before 12 pm.
Shipping Outside Australia
Please note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
Hence for international shipping, prices and estimated shipping times may vary - depending on customs laws and distance from Australia.
Returns Policy
At Solegoodstore, we do not accept returns or exchanges. All sales are final. However, there are certain circumstances that can warrant a refund.
If you are concerned about sizing, please feel free to email us at info@solegoodstore.com before your purchase. We will gladly provide you with the best information possible, but please note that comfort preferences vary for each person, and by purchasing you agree that we are not in any way responsible if the size does not fit.
View our return policy below.
Online Returns Policy
For purchases made online, we do not accept returns or exchanges regarding issues with size or colorway.
However, if a purchase is made Online whereby the item is faulty or not as described, we are able to provide a full refund.
If you have a problem with an item purchased through our online store, send an email to info@solegoodstore.com
Disclaimer
Sole Good Store (SGS) reserves the right to provide refunds when necessary. Each situation will be judged on a 'case-by-case' basis.